PLEASE ALLOW AN ADDITIONAL 3-5 BUSINESS DAYS FOR PROCESSING DELAYS DUE TO COVID-19

F.A.Q.s


How long after purchase will my order ship?

We process orders daily. The timeline of shipping & handling depends on the time the order was received, the volume of the order, and the selected shipping rate and/or destination of your order. Our average processing time to shipment is three business days.

What shipping carrier should I expect?

You’ll be selecting your preferred shipping method, but most of our orders go out via the United States Postal Service.

What shipping costs should I expect?

You’ll be able to select your preferred shipping method. The shipping costs are calculated based on weight of your purchase, shipping rate and destination.

Does Humble Hockey ship anywhere in the world?

We’re all about global love. If you're outside of the Continental USA, shoot us a message and we'll work together to figure something out. We’ll always do what we can to get you your items, no matter where you’re located.

What about a tracking #?

After your order is processed and shipped, you’ll receive a tracking number from whichever carrier you’ve selected to deliver your goods.

What forms of payment does Humble Hockey accept?

All major credit cards and PayPal are currently accepted.

Do you have a retail store?

We are currently operating as an online store only. Some of our gear can be found in gyms of our ambassadors around the country. 

Do you sell gift cards?

We provide electronic gift cards so you can utilize gifting from a social distance.

What is your return policy?

Look, our ultimate goal is for you to love your gear. Sometimes stuff doesn’t work out or just isn’t right. We get that. If you find yourself in this situation, let us know and we’ll find a solution that keeps you proud to rock the double hockey sticks. We address all situations on a case by case basis, so don’t be afraid to reach out.

How do I request a return or exchange?

Since we handle our returns and exchanges on a case by case basis, utilize the contact us page to get in touch with us, or email us directly at info@humblehockey.com